Privacy Policy – How 92 Dadu Protects Your Data

1Who We Are

92 Dadu is an online gaming platform available at 92dadu.vu, offering Slots, Live Casino, sports betting and related gaming services to adult players. When you register and use the platform, 92 Dadu acts as the data controller responsible for your personal information.

This Privacy Policy applies to all data collected through the 92 Dadu website, the Android mobile app, and any other channel through which you interact with us — including customer support conversations. Please read it in full so you understand how your information is managed.

If you have questions about any part of this policy, our support team is available around the clock and can be reached through the contact details at the end of this page.

2Data We Collect

We collect different categories of personal data depending on how you interact with 92 Dadu. Here is a clear breakdown of what we collect and when:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or biometric data. We do not knowingly collect data from individuals under the age of 18.

3How We Use Your Data

Every piece of data we collect is used for a specific purpose. We do not use your information in ways that go beyond what is described here. The main purposes for which we process your personal data are:

• Account management: Creating and maintaining your player account, processing your registration information, and verifying your identity when required.
• Transaction processing: Handling deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer and cards, and maintaining accurate financial records for your account.
• Game delivery: Providing access to Slots, Live Casino games and sports betting markets, recording game results and settling bets correctly.
• Bonus and promotions administration: Tracking bonus eligibility, wagering progress and promotional offer usage to ensure correct and fair application of offers.
• Customer support: Responding to your queries, resolving account issues and maintaining records of support interactions for quality and reference purposes.
• Fraud prevention and security: Monitoring accounts and transactions for unusual activity, detecting and preventing fraud, money laundering and other prohibited behaviour.
• Platform improvement: Analysing aggregated and anonymised usage data to understand how players use the platform and where improvements can be made.
• Marketing communications: Sending promotional emails, bonus notifications and event alerts — but only to players who have opted in to receive such communications.
• Responsible gaming: Monitoring play patterns to identify accounts that may benefit from responsible gaming interventions, in line with our commitments on the Responsible Gaming page.

4Legal Basis for Processing

We process your personal data only when we have a valid legal basis to do so. The legal bases we rely on are:

• Contractual necessity: Processing your registration data, transactions and game activity is necessary to fulfil the contract between you and 92 Dadu when you create an account.
• Legitimate interests: We process technical data, fraud signals and aggregated usage data based on our legitimate interest in operating a secure, fair and well-functioning platform.
• Legal obligation: In certain cases we may be required to process and retain data to comply with applicable laws, including those related to financial record-keeping and anti-money laundering obligations.
• Consent: Where we send marketing communications or use non-essential cookies, we rely on your consent. You can withdraw this consent at any time through your account settings or by contacting support.

5Sharing Your Data

92 Dadu does not sell your personal data. We share your information only with trusted parties where it is necessary to operate the platform, as described below:

• Payment processors: To process PKR deposits and withdrawals, we share the minimum necessary payment and identity information with providers such as JazzCash, Easypaisa, Raast and banking partners.
• Identity verification providers: When account verification is required, we may share identification documents with specialist KYC (Know Your Customer) verification services.
• Game software providers: Certain Slots and Live Casino games are powered by third-party game studios. Your account session data is shared with these providers only to the extent needed to deliver the game and record results accurately.
• Analytics and platform tools: We use trusted analytics tools to understand platform performance. These tools process anonymised or aggregated data and do not identify individual players.
• Legal and regulatory authorities: We may disclose your data to law enforcement or regulatory bodies if legally required to do so, or where we believe disclosure is necessary to protect the platform or comply with applicable laws.

All third-party service providers are contractually required to handle your data in a secure and confidential manner and may only use it for the specific purpose for which it was shared.

6Cookies and Tracking Technologies

92 Dadu uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. Cookies are small text files stored on your device when you visit the platform.

We use the following types of cookies:

• Essential cookies: These are required for the platform to function. They keep you logged in during your session, remember your preferences and ensure secure access to your account. These cannot be disabled without breaking core functionality.
• Analytics cookies: These help us understand which parts of the platform are used most, how players navigate through pages and where technical issues arise. Data from these cookies is aggregated and does not identify individual users.
• Preference cookies: These remember settings you have chosen, such as language preferences or responsible gaming limits you have set, so you do not need to re-enter them on each visit.
• Marketing cookies: If you have opted in to marketing communications, we may use cookies to track which promotions you have engaged with so that we show you relevant offers rather than ones you have already claimed or dismissed.

You can manage your cookie preferences through your browser settings. Blocking all cookies may affect the functionality of the platform. For essential cookies, no opt-out is available as they are strictly necessary for the service to operate.

7Data Retention

We retain your personal data only for as long as is necessary for the purposes described in this policy. The retention periods we apply are:

• Active account data: Retained for the lifetime of your account plus a period following account closure as required for financial and legal record-keeping.
• Transaction records: Deposit and withdrawal records in PKR are retained for a minimum period required by applicable financial record-keeping standards.
• Support communications: Customer support chat and email records are retained for a period sufficient to resolve any follow-up disputes and for quality assurance purposes.
• Marketing data: If you opt out of marketing communications, your opt-out preference is retained indefinitely to ensure we do not contact you again without fresh consent.
• Anonymised analytics data: Aggregated usage data from which individuals cannot be identified may be retained for longer periods for product research and improvement purposes.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you personally.

8Your Rights

As a registered player on 92 Dadu, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team through the details at the end of this policy:

• Right of access: You can request a copy of the personal data we hold about you and information about how it is being used.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct it. You can update basic information such as your email address directly through your account settings.
• Right to erasure: You can request that we delete your personal data where there is no longer a valid reason for us to hold it. Note that certain data may need to be retained to comply with legal obligations even after account closure.
• Right to restrict processing: You can ask us to pause the processing of your data in certain circumstances — for example while a data accuracy dispute is being resolved.
• Right to data portability: You can request that we provide your personal data in a structured, commonly used and machine-readable format so you can transfer it to another service if you wish.
• Right to object: You can object to our processing of your data where we are relying on legitimate interests as our legal basis, including for marketing communications.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time without affecting the lawfulness of prior processing.

9Data Security

Protecting your personal and financial data is something we take very seriously at 92 Dadu. We have implemented a range of technical and organisational measures to protect your information from unauthorised access, loss, misuse or disclosure.

• All data transmitted between your device and the 92 Dadu platform is encrypted using TLS (Transport Layer Security) to prevent interception.
• Access to personal data within 92 Dadu is restricted to authorised personnel only, on a need-to-know basis.
• Payment processing is handled by certified payment providers; 92 Dadu does not store sensitive payment credentials such as full card numbers or mobile wallet PINs.
• We carry out regular reviews of our data handling practices and update security controls as threats evolve and technology improves.
• In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected players and take immediate steps to contain and investigate the incident.

While we take every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for your 92 Dadu account and never share it with anyone. If you suspect unauthorised activity on your account, contact our support team immediately.

10Children's Privacy

92 Dadu is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you are not permitted to register or use this platform in any capacity.

If we become aware that personal data has been collected from a person under the age of 18 — whether through registration, payment activity or any other means — we will take immediate steps to close the account and delete the associated data.

If you are a parent or guardian and believe that your child may have registered on 92 Dadu or provided us with their personal information, please contact our support team right away. We will investigate and act promptly.

11Changes to This Privacy Policy

92 Dadu may update this Privacy Policy from time to time. Changes may reflect updates to platform features, new payment methods, revised data handling practices or changes in applicable laws.

The date shown at the top of this page indicates when the policy was last revised. Where changes are significant, we will make reasonable efforts to notify registered players via the email address associated with their account or through an in-platform notification.

Continuing to use the 92 Dadu platform after a revised Privacy Policy has been published constitutes your acceptance of the updated policy. If you do not agree with any change, you should stop using the platform and may request account closure by contacting support.

We encourage you to review this page periodically so you are always aware of how your personal data is being managed.

12Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please get in touch with the 92 Dadu support team.

You can reach us through the in-platform live chat function, available around the clock, or by emailing us at the address shown in the footer of this page. We aim to respond to all privacy-related enquiries within 5 working days and to data rights requests within 30 days.

For general questions about your account, bonuses, deposits or responsible gaming tools, please visit our FAQ page where you will find detailed answers to the most common player questions.